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Clinical issues significantly impact the quality of care, health providers’ well-being, patient safety, and service delivery. Workplace incivility, characterized by disrespect and discourteous actions among employees, is prevalent in nursing practice and can profoundly affect confidence, interprofessional collaboration, teamwork, and productivity if left unchecked. Moreover, it adversely affects psychological well-being, leading to anxiety, burnout, and high job turnover rates. Effective management of nursing incivility is crucial to enhancing and promoting quality care and patient safety. The following matrix worksheet presents four research articles addressing nursing incivility in the workplace.
| Article #1 | Article #2 | Article #3 | Article #4 |
| Kile, D., Eaton, M., DeValpine, M., & Gilbert, R. (2018). The effectiveness of education and cognitive rehearsal in managing nurse‐to‐nurse incivility: A pilot study. Journal of Nursing Management, 27(3), 543-552. https://doi.org/10.1111/jonm.12709 | Asghari, E., Abdollahzadeh, F., Ebrahimi, H., Rahmani, A., & Vahidi, M. (2017). How to prevent workplace incivility?: Nurses’ perspective. Iranian Journal of Nursing and Midwifery Research, 22(2), 157-163. https://doi.org/10.4103/1735-9066.205966 | Armstrong, N. (2018). Management of nursing workplace incivility in the health care settings: A systematic review. Workplace Health & Safety, 66(8), 403-410. https://doi.org/10.1177/2165079918771106 | Razzi, C. C., & Bianchi, A. L. (2019). Incivility in nursing: Implementing a quality improvement program utilizing cognitive rehearsal training. Nursing Forum, 54(4), 526-536. https://doi.org/10.1111/nuf.12366 |
Article #1: This article was chosen for its comprehensive approach to enhancing awareness and utilizing educational programs to reduce nurse-to-nurse incivility. It underscores the importance of cognitive rehearsal techniques in managing and coping with incivility, supporting employees’ mental preparedness to address workplace stressors.
Article #2: Selected due to its focus on the detrimental effects of workplace incivility on healthcare workers’ health and patient care, providing insights into preventive strategies from nurses’ perspectives.
Article #3: This article aims to control workplace incivility by proposing practical interventions and evidence-based strategies, emphasizing the negative impact of incivility on nurses’ emotional well-being and patient safety.
Article #4: Chosen for its approach of implementing a quality improvement program through cognitive rehearsal training, aiming to promote a healthy workplace and enhance job satisfaction and commitment among nurses.
Article #1: To raise awareness among nurses and reduce the impact of incivility by implementing cognitive rehearsal techniques.
Article #2: To prevent workplace incivility in healthcare settings from the perspective of nurses.
Article #3: To effectively control workplace incivility through proposed interventions.
Article #4: To educate nurses on identifying and managing incivility through cognitive rehearsal training.
Article #1: Mixed methods approach combining qualitative and quantitative methods, utilizing surveys before and after cognitive rehearsal training to assess effectiveness.
Article #2: Qualitative methods using semi-structured interviews and purposive sampling to explore nurses’ perspectives on incivility prevention.
Article #3: Quantitative research methodology conducting a systematic review of studies on workplace incivility.
Article #4: Quantitative research utilizing the nursing incivility scale (NIS) to evaluate the effectiveness of cognitive rehearsal educational modules.
Article #1: Mixed methods provide comprehensive insights by addressing qualitative and quantitative asp
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